213, 2nd Floor, GBH Business Center, Al Muteena, Australia

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Shipping Guide & Postcode Exemptions

Orders are generally shipped from our distribution centre, which is located in Sydney, the next day after full payment is received. We work with Aus Post to provide the most efficient delivery service with the most reasonable price and quickest service.

Items will be dispatched with eParcel that is Australia Post’s Internet-enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website. The below table is for your reference to Australia Post’s expected delivery time.

Undeliverable Packages:
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address:
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us. Unsuccessful Delivery Attempt If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically. Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.